Reservation and Guest Enquiries
Our team is available 24/7 to deal with reservation enquiries or existing bookings.
If you wish to make a last minute booking (within 24 hours of check-in), please get in touch and we will do our best to accommodate you.
Further contact details will be provided upon booking.
reservations@passthekeys.co.uk
Guest Support Line
Please use the contact information provided on your booking confirmation, and please ensure to include the booking reference in all communication.
Property Management Enquiries
If you are interested in help with managing your property, please find the appropriate contact on our main website
Business Enquiries
Pass the Key’s properties are managed by a network of affiliated businesses (our partners). To contact a local partner, please find their details on our main website
Central enquires about the business can be made to:
Formal written enquiries can be made to:
Pass the Keys Limited.
85 Great Portland Street,
First Floor,
London,
England,
W1W 7LT
Feedback and Complaints
We take the happiness of our guests and property owners very seriously. Should your stay and experience not meet your expectations please contact the Guest Support team using the contact information in your booking confirmation email, and please ensure to notify us during your stay.