We’ve answered the common questions below.
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You only have to complete a few steps to make a booking on our site. We need to know who is booking, what property, and when. This is all done on one page and then we ask for payment, very simple and very secure.
We accept all major credit cards and debit cards, as well as American Express and Discover cards.
You can ignore this if you are booking for yourself privately, but you may wish to keep and use it if you are claiming expenses for a corporate booking, etc.
You can only use one payment method to complete your online booking.
If you would like to use more than one card, then please call a member of our support team on +44 203 835 2038 and they will help you.
If you have logged in and added a payment method to your account, you can remove this at any time by updating your online profile.
If you encounter any issues with this, please call our team on +44 203 835 2038.
Booking Questions
You can log in to your online account at the top right of the website and choose the Bookings option to see your active reservations.
Once you have logged in to your online account you have several options. Choose the Bookings option to see your active reservations.
You should also have received information about your reservation sent to the email address you used when booking.
You will be charged the full price of the booking when you make the reservation, but you can choose to pay half now and half later.
Help on your reservation
It is very unlikely that a host will cancel your reservation, but in the event that they do, you will receive a full refund.
You should call our 24/7 Guest Support line at +44 20 3893 2230 or our Direct Website Support line at +44 203 835 2038. You can also email us at reservations@passthekeys.co.uk.
If you emailed reservations@passthekeys.co.uk and you didn’t receive any reply, please call our 24/7 Guest Support Line at +44 20 3893 2230.
You should call our 24/7 Guest Support line at +44 20 3893 2230 or our Direct Website Support line at +44 203 835 2038. You can also email us at reservations@passthekeys.co.uk.
If you want to cancel your reservation, please contact us at reservations@passthekeys.co.uk.
No, all of our bookings are pre-paid.
No, you can’t make a reservation with check-in on the same day directly on our website. If you want to book a reservation with check-in on the same day, please contact us at reservations@passthekeys.co.uk.