Contact Us

Reservation and Guest Enquiries

Our team is available 24/7 to deal with reservation enquiries or existing bookings.

If you wish to make a last minute booking (within 24 hours of check-in), please get in touch and we will do our best to accommodate you.

Further contact details will be provided upon booking.

Guest Support Line

+44 20 3893 2230

Property Management Enquiries

If you are interested in help with managing your property, please find the appropriate contact on our main website.

Business Enquiries

Pass the Key’s properties are managed by a network of affiliated businesses (our partners). To contact a local partner, please find their details on our main website.

Central enquires about the business can be made to:

Formal written enquiries can be made to:

Pass the Keys Limited.
85 Great Portland Street,
First Floor,

Feedback and Complaints

We take the happiness of our guests and properties owners very seriously. If you are unhappy with any aspect of our stay, or have concerns about one of our properties, please contact us directly: