We recognise that recent times have been tough, and travelling has become more considered. We want to ensure you feel comfortable, safe and ‘at home’ during your stay.
During Covid we have increased our focus on safety & wellbeing and introduced new measures for your peace of mind.
All of our properties are prepared prior to your arrival meeting our PTK Cleaning Protocol. Our service providers commit to following our steps to keep everyone safe.
These standards meet enhanced cleaning procedures introduced across the industry to support Covid safety, including sanitisation and touch points checklists.
Our properties offer self check-in facilities using key safes and smart lock technology, enabling you to check in contact-less.
We provide digital guest manuals and key safe instructions ahead of your check in, detailing access instructions and information on important amenities to keep you safe and secure during your stay.
In order for us to follow the safest practice to protect you during your stay, we have introduced Safety & Well-being measures.
Our 24/7 Guest Support team is available to assist with any queries prior to your stay.
We will send you a check in text after arrival to ensure the property amenities & cleanliness standards meet expectations.
If there is a requirement for additional property care during your stay, our local colleagues will endeavour to attend the property as appropriate to support.
Our service providers will observe social distancing practice and arrive equipped with appropriate PPE, where possible we will attend the property to complete services whilst the property is vacated.
Our reservations are subject to renewed flexible cancellations policy: